Last Updated: February 5, 2026
By accessing and using the Betlounge platform ("Platform"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our services.
These Terms constitute a legally binding agreement between you and Betlounge Limited ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting on the Platform.
You must be at least 18 years of age (or the legal age for gambling in your jurisdiction) to use our Platform. By registering an account, you represent and warrant that you meet this age requirement.
To use our services, you must:
You may only maintain one active account with Betlounge. Multiple accounts are strictly prohibited and may result in account closure and forfeiture of funds.
We are required by law to verify your identity and age. You must provide:
We reserve the right to suspend or close your account if you fail to complete KYC verification within the required timeframe. Withdrawals may be restricted until verification is complete.
Deposits must be made using payment methods approved by Betlounge. All deposits are subject to minimum and maximum limits, which may vary by payment method and jurisdiction.
Withdrawal requests are processed within 24-72 hours, subject to:
Withdrawals must be made to accounts in your own name. We reserve the right to request additional documentation before processing withdrawals.
All bets are subject to our betting rules, which include but are not limited to:
All casino games are provided by licensed third-party game providers. Game outcomes are determined by certified Random Number Generators (RNGs). We are not responsible for any technical issues with third-party games.
All bonuses and promotions are subject to specific terms and conditions, including:
We reserve the right to modify, cancel, or refuse any bonus or promotion at our discretion. Bonus abuse, including but not limited to creating multiple accounts or collusion, will result in account closure and forfeiture of funds.
We are committed to promoting responsible gaming. You acknowledge that:
If you believe you have a gambling problem, please seek professional help. We provide tools for self-exclusion and responsible gaming management.
The following activities are strictly prohibited:
Violation of these prohibitions will result in immediate account closure, forfeiture of funds, and may result in legal action.
All content on the Platform, including but not limited to text, graphics, logos, images, and software, is the property of Betlounge Limited or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
To the maximum extent permitted by law:
We reserve the right to suspend or close your account at any time if:
Upon account closure, any remaining balance (after deduction of any amounts owed) will be returned to you, subject to applicable laws and regulations.
If you have a dispute regarding your account or our services:
All disputes are subject to the laws of the jurisdiction in which Betlounge Limited is licensed and operates.
We reserve the right to modify these Terms at any time. Material changes will be notified to you via email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the modified Terms.
These Terms are governed by the laws of the jurisdiction in which Betlounge Limited is licensed and operates. Any legal proceedings shall be conducted in the courts of that jurisdiction.
For questions about these Terms, please contact us:
Email: legal@betlounge.co.ke
Support: info@betlounge.co.ke
Location: Parklands, Nairobi
These Terms and Conditions were last updated on February 5, 2026.
By using Betlounge, you acknowledge that you have read, understood, and agree to be bound by these Terms.