Terms and Conditions

1. Acceptance of Terms

By accessing and using the Betlounge platform ("Platform"), you accept and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and Betlounge Limited ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting on the Platform.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 18 years of age (or the legal age for gambling in your jurisdiction) to use our Platform. By registering an account, you represent and warrant that you meet this age requirement.

2.2 Account Registration

To use our services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

2.3 One Account Per Person

You may only maintain one active account with Betlounge. Multiple accounts are strictly prohibited and may result in account closure and forfeiture of funds.

3. Know Your Customer (KYC) and Verification

We are required by law to verify your identity and age. You must provide:

• Valid government-issued identification
• Proof of address (utility bill, bank statement, etc.)
• Any additional documentation we may request

We reserve the right to suspend or close your account if you fail to complete KYC verification within the required timeframe. Withdrawals may be restricted until verification is complete.

4. Deposits and Withdrawals

4.1 Deposits

Deposits must be made using payment methods approved by Betlounge. All deposits are subject to minimum and maximum limits, which may vary by payment method and jurisdiction.

4.2 Withdrawals

Withdrawal requests are processed within 24-72 hours, subject to:

• Completion of KYC verification
• Account security checks
• Compliance with bonus terms and wagering requirements
• Anti-money laundering (AML) checks

Withdrawals must be made to accounts in your own name. We reserve the right to request additional documentation before processing withdrawals.

5. Betting and Gaming Rules

5.1 Sportsbook

All bets are subject to our betting rules, which include but are not limited to:

• Bets are accepted only before the event starts, unless otherwise stated (live betting)
• Odds are subject to change until bet confirmation
• We reserve the right to void bets placed after an event has started
• Results are determined by official sources

5.2 Casino Games

All casino games are provided by licensed third-party game providers. Game outcomes are determined by certified Random Number Generators (RNGs). We are not responsible for any technical issues with third-party games.

6. Bonuses and Promotions

All bonuses and promotions are subject to specific terms and conditions, including:

• Wagering requirements
• Maximum bet limits
• Eligibility criteria
• Time limits

We reserve the right to modify, cancel, or refuse any bonus or promotion at our discretion. Bonus abuse, including but not limited to creating multiple accounts or collusion, will result in account closure and forfeiture of funds.

7. Responsible Gaming

We are committed to promoting responsible gaming. You acknowledge that:

• Gambling involves risk and may result in financial loss
• You should only gamble with funds you can afford to lose
• Gambling should not be used as a solution to financial problems
• You can set deposit limits, loss limits, and self-exclusion periods

If you believe you have a gambling problem, please seek professional help. We provide tools for self-exclusion and responsible gaming management.

8. Prohibited Activities

The following activities are strictly prohibited:

• Money laundering or any illegal financial activity
• Fraud, collusion, or cheating
• Using automated systems, bots, or software to gain unfair advantage
• Sharing accounts or allowing others to use your account
• Accessing the Platform from restricted jurisdictions
• Any activity that violates applicable laws or regulations

Violation of these prohibitions will result in immediate account closure, forfeiture of funds, and may result in legal action.

9. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, images, and software, is the property of Betlounge Limited or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Platform "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you have deposited with us
• We are not responsible for losses due to technical failures, force majeure, or third-party actions

11. Account Closure and Suspension

We reserve the right to suspend or close your account at any time if:

• You violate these Terms
• We suspect fraudulent or illegal activity
• You fail to complete KYC verification
• You are located in a restricted jurisdiction
• We are required to do so by law or regulatory authority

Upon account closure, any remaining balance (after deduction of any amounts owed) will be returned to you, subject to applicable laws and regulations.

12. Dispute Resolution

If you have a dispute regarding your account or our services:

1. Contact our customer support team first
2. If unresolved, disputes may be escalated to our management
3. We will make every effort to resolve disputes fairly and promptly

All disputes are subject to the laws of the jurisdiction in which Betlounge Limited is licensed and operates.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified to you via email or through the Platform. Continued use of the Platform after changes constitutes acceptance of the modified Terms.

14. Governing Law

These Terms are governed by the laws of the jurisdiction in which Betlounge Limited is licensed and operates. Any legal proceedings shall be conducted in the courts of that jurisdiction.

15. Contact Information

For questions about these Terms, please contact us:

Email: legal@betlounge.co.ke
Support: info@betlounge.co.ke
Location: Parklands, Nairobi